COMMUNICATION SKILLS
Definition Of Communication Skills:-
Communication skills is generally understood to be the art or technique of persuasion through the use of oral language and written language. To understand the basic of communication skills, one needs to understand that communication is one of those words that is most hyped in contemporary culture. It includes a large number of experiences, actions and events; also a variety of happening and meanings, as well as technologies.
Verbal and non-verbal
Technological and non-technological
Mediated and non-mediated
Participatory and non-participatory
However, the commonly known types of communications are :
Intra-personal communication skills : This implies individual reflection, contemplation and meditation. One example of this is transcendental mediation. According to the experts this type of communication encompasses communicating with the divine and with spirits in the form of prayers and rites and rituals.
Interpersonal communication skills : This is direct, face-to-face communication that occurs between two persons. It is essentially a dialogue or a conversation between two or more people.
It is personal, direct, as well as intimate and permits maximum interaction through words and gestures. Interpersonal communications maybe:
Focused Interactions : This primarily results from an actual encounter between two persons. This implies that the two persons involved are completely aware of the communication happening between them.
Unfocused interactions : This occurs when one simply observes or listens to persons with whom one is not conversing. This usually occurs at stations and bus stops, as well as on the street, at restaurants, etc.
Non verbal communication skills : This includes aspects such as body language, gestures, facial expressions, eye contact, etc., which also become a part of the communicating process; as well as the written and typed modes of communications.
Mass communication : This is generally identified with tools of modern mass media including social media marketing, which includes: books, the press, cinema, television, radio, etc. It is a means of conveying messages to an entire populace.
No matter what the different types of communication skills are, communicating is an ever-continuing process that is going on all the time. It is as important to human life as is day-to-day existence.
IMPORTANCE OF COMMUNICATION SKILL:-
"Identification is one of the key ingredients of effective communication. In fact, unless your listeners can identify with what you are saying and with the way you are saying it, they are not likely to receive and understand your message."
The quote above is the underlying factor that explains the importance of communication skills.
In fact, there are other such quotes, which are as follows that explains the importance of effective communications skills:
Good communication is as stimulating as black coffee, and just as hard to sleep after.
the newest computer can merely compound, at speed, the oldest problem in the relations between human beings, and in the end the communicator will be confronted with the old problem, of what to say and how to say it.
The colossal misunderstanding of our times is the assumption that insight will work with people who are unmotivated to change. Communication does not depend on syntax, or eloquence, or rhetoric, or articulation; but on the emotional context in which the message is being heard. People can only hear you when they are moving toward you, and they are not likely to when your words are pursuing them. Even the choicest words lose their power when they are used to overpower. Attitudes are the real figures of speech. Someproverbs
When people talk, listen completely. Most people never listen.
The problem with communication... is the illusion that is has been accomplished.
The right to be heard does not automatically include the right to be taken seriously.
Argument is the worst sort of communication.
EFFECTIVE COMMUNICATION:-
While it is an undisputable fact the communications forms one of the essential basis of human existence, yet most individuals overlook the need to refine their communication skills, from time-to-time. Effective communication skills is a must whether it is individual or then effective team communication skills.
According to the experts one can communicate effectively when they understand the stages of interpersonal communication, which are explained below :
The phatic stage : This is the initial exploratory stage, which determines the course of the conversation. This begins with the greetings and accompanying gestures such as eye contact, the smile, etc. In a formal encounter there is more distance between the individuals, as compared to in the case of an informal encounter. This stage is also known as the warming up stage. There is a no meaning and intention, but just the setting for the next level of the conversation.
The intimate stage : This stage is mainly meant for conversations between friends, family and relatives, where those involved in the conversation share a higher level of intimacy with each other. This stage of communicating usually entails opening one's heart and sharing rather intimate details, which is not a part of professional conversations.
Keeping in mind these stages, one becomes more aware of how their conversations should progress and where they need to conclude a conversation, or extend it for that matter. Effective skills in communication calls for awareness and attentive listening.
EXAMPLE OF COMMUNICATION SKILLS:-
More often than never, most people consider themselves to be good and effective communicators simply because they feel they can speak fluently.
While speaking fluently is an important aspect of communicating, yet it is not the only requirement. One should be able to listen effectively, speak fluently and clearly, write well and read in the language/s they are familiar with.
Apart from these basic aspects of communications, one needs to keep in mind the non-verbal aspects too, in order to be considered adept in communication skills.
The fact is that one needs to constantly work towards developing effective communication skills. And primarily they need to overcome the barriers to effective communication. And this can be done when they are aware of the barriers and shortcomings.
This is in fact the first and foremost primary step to being good communicator. Given here are some of the barriers that occur in communicating effectively. Understanding these barriers will help one comprehend examples of communicating skills. After all breaking down barriers implies setting good examples...
The verbal barriers are:
Attacking :
Interrogating
Criticizing
Blaming
Shaming
You messages :
Moralizing
Preaching
Advising
Diagnosing
Endorsing Power
Ordering
Threatening
Commanding
Directing
Shouting
Name-calling
Refusing to talk
The non-verbal barriers are:
Flashing eyes
Rolling eyes
Quick movements
Slow movements
Arms crossed
Legs crossed
Gestures out of exasperation
Slouching
Hunching
Lack of personal hygiene
Doodling
Avoiding eye contact
Staring at people
Over fidgeting
VERBAL COMMUNICATION SKILL:-
Everybody has interesting thoughts floating in their mind, however only a few are able to communicate them effectively, and bring about a resounding impact on their audience. This is because they have probably sharpened their verbal communication skills. Many feel that this skill does not need any training, as every individual is able to communicate. Yes, every individual can communicate, but the problem is that every individual cannot effectively communicate.
Then the common question that arises is : 'how to improve my communication skill'. Though the years, experts in the field of training have found innovative ways and have provided interesting tips and methods to improve your communication skills.
Given here are some interesting tips ways in which one can improve the way in which they communicate :
Be aware of the communication process : One should be aware of every aspect of the present communication - the purpose, objective and needs. One needs to be aware of what is occurring within the self; aware of what the others present feel; aware of all that is occurring between the communicators and aware of all that is happening around the communicators.
Digging deeper : One should be able to dig below the surface and derive and understands each communicator's primary needs from the conversation taking place.
Clarity of thought : One needs to be clear and focused on the subject at hand and not beat around the bush and be ambiguous.
Listening empathetically : One should hone the skills of listening with understanding.
Assert respectfully : It is important that one develops speaking up assertive communication skills. This is because when one is assertive, they are proving that they are confident about what they need to convey.
Conflict resolution : One should be able to come to win-win solutions in orde to solve all problems that may occur from time-to-time.
GOOD COMMUNICATION SKILLS:-
The way one communicates does not only have an impact on their own profession and personal relations, but also an effect on others. Those who do not have appropriate communication skills are usually ignored or simply kept at bay. Where are those withgood communication skills are looked upon and well respected. After all a good listener and a good orator are popular in their groups - professional and personal.
Teaching communication skills can be a rather daunting task, considering that almost every individual feels that they are very good communicators. In fact, most trainers prefer to be regarded as facilitators, who are able to bring to light the nuances that occur while communicating ineffectively, rather than pointing a direct finger and saying - You all cannot communicate well'. and when this occurs the participants are ready to delve deeper within and bring out the negative aspects of their communications and replace it with the corrective measures.
Based on the communication skills training programs conducted by known experts in the field, here are some tips to good communication skills :
Maintain eye contact with the audience : This is vital as it keeps all those present involved in the conversation. It keeps them interested and on the alert, during the course of the conversation.
Body awareness : One needs to be aware of all that their body is conveying to them, as well as others. For instance, if there is anxiety rising during the course of a conversation then one feels thirsty and there maybe a slight body tremor. At that point one needs to pause and let someone else speak. A few deep breaths and some water works as the magic portion at this point.
Gestures and expressions : One needs to be aware of how to effectively use hand gestures and the way they need to posture their body to convey their messages effectively. Sometimes it may happen that they verbally convey something, but their gestures and facial expressions have another story to tell.
Convey one's thoughts : It is important for one to courageously convey what they think. This is because when things are left unsaid, then what is being spoken is not as convincing as it should be. Then a lack of confidence develops.
Practice effective communication skills : One should practice speaking and listening skills as often as possible.
In order to practice effective speaking skills one cane read passages from a book aloud, in front of a mirror, or simply perform a free speech in front of the mirror. And where listening is concerned, one can try transcribing from the radio or television, etc. this helps in honing sharper listening skills.
LIST OF COMMUNICATION SKILLS:-
The ability to communicate effectively is a trick learnt by many, but practiced perfectly by not too many. This is because for most communicating is simple process. However, it is not so, it a rather simple-complex-networking system that has varied undercurrents flowing between the speaker and listener/s.
Given here is an interesting list of communication skills that one should be aware of in order to better their ability to convey their valuable messages...
Taking responsibility for one's messages
Claiming ownership for one's messages
Preparing to listen
Encouraging the speaker to speak more
Reflecting on what the speaker has to say
Adapting to difference of opinions
Being open minded
Acknowledging differences
Assessing without being judgmental
Accepting feedback
Being assertive
Ability to share one's thoughts
Sharing one's feelings
Conveying to others a message without commanding or dictating terms
Being aware of the information coming in
Maintaining a communication wheel of conclusions, sense data, emotions, impact and desire
Calm repetition to drive in a message
Addressing people by their name
Ability to explain a concept differently so that all those present understand it at their level
Ability to resolve conflicts so that it is a win-win for all
Ability to be concise and clear
Ability to convey thoughts in a focused and concrete manner
Ability to confront a situation when faced with reputation crises using techniques ofreputation management.
Ability to convey with and empathetic statement
Ability to explain objectively without evaluating
Ability to provide specific details supported by concrete examples
Ability to monitor emotional reactions and filter out irrational thoughts
Ability to project oneself into the audience's point of view
COMMUNICATION SKILLS TRAINING:-
Training has become an important aspect of corporate development and progress. In fact, an increasing number of companies have been identifying various areas where training is required; and the leading among them has been communication skills.
Management across the various industries have realized that improving communication skills amongst their staff not only helps them in communicating and negotiating better with clients, but also helps in maintaining better interpersonal relations at the workplace, which in turn brings about a harmonious and productive working environment.
While conducting communication skills training, a trainer usually covers the following topics through the program. However, the number and type of topics do vary according to training needs and the level being trained...
Here is a comprehensive and exhaustive list of communication skills topics that are included in the various training programs...
What are communication skills
Business communication skills
How to improve English speaking
Taking responsibility for what is being communicated
Listening skills
Adaptation to differences
Asking and accepting feedback - praises and criticism
Assertive communicating skills
Attentive listening skills
Being aware of all communicated messages
Being gently repetitive to drive in important points and messages
Addressing people appropriately
Ability to handle cognitive complexity
Ability to resolve conflicts with a compromise
Using specific examples with concrete examples
Ability to confront a situation without upsetting the apple cart
Speaking using descriptive language without being boring
Using details and examples
Filtering irrational thoughts and emotions
Being empathetic
Supportive communication skills
Accepting manipulative criticism, without revolting
Giving effective and needed feedback without being judgmental and aggressive
Showing genuine interest through body languages, gestures and facial expressions
Initiating the communication process
Managing an interaction
Ability to interpret without being biased or judgmental
Recognizing emotions and being sensitive to other's feelings and emotions
Taking responsibility for one's own feelings and emotions
Paraphrasing without distorting original message
Perceiving without letting one's own judgments cloud the actual perception
Understanding what is being communicated from various perspectives
Being polite
Praising without being superfluous
Making provisional statements
Putting forth appropriate questions
Remembering and recalling
Revealing vital self-information
Making supportive statements
Being versatile
Conflict resolution - win-win problem solving ability
BASIC COMMUNICATION SKILLS:-
Communication is essentially the transfer of ideas, messages or information from one person to another. It is effective when it gets the desired action or response. Basic communication skills are essential for continued success, whether personal or professional. At the very base one needs to understand the communication process.
Thus, one may ask what are communication skills? To answer that simply - Basically, communicating is like a two-way street, which entails the relation between the sender and the receiver. In this process, a cycle of communicating messages is formed between the sender and the receiver. The sender is required to conceive the message he/she wishes to send, encode this message and then transmit. The receiver then is required to receive the message, decode is and clarify his/her understanding of the message.
In order to maintain healthy communication, the two must go through this process, without bringing in other elements of intellectual thoughts and judgments, as they tend to harm the harmonious process of message passing and receiving.
From the sender's perspective one needs to have the following essential skills:
Skills to compose the message
Skills to send the message
From the receiver's perspective one needs to have the following essential skills:
The skill of receiving a message
Without assumptions
Placing biases aside
Actively listening
Thus, the elements of effective communication are:
Listening
Verbal skills
Non-verbal skills
IMPROVING COMMUNICATION SKILLS:-
When one is required to communicate complicated ideas, one needs to first and foremost work on improving their skills in communicating. Firstly, one needs to overcome all language related barriers by first seeking how to learn English speaking. This is essential, because most people find it difficult to convey their thoughts, because of a strong influence of their national language, regional language and mother tongue.
Well, to overcome the language barrier, one can attend English speaking classes. But then thereafter one also needs to be aware of other nuances involved in improving communication skills. In fact, one needs to ensure that as when they communicate they should not be misunderstood, so as to ensure a free flow of thoughts and ideas, doing away with stumbling roadblocks.
One way of ensuring that one will not be misunderstood is to look into the use of ‘scope'. ‘Scope', essentially refers to the words that combine with each other in order to create a ‘sense unit', in a sentence. For instance, which nouns are covered by a particular verb or preposition. Often poor punctuation or poor sentence construction brings about ineffective communications.
There are varied grammatical devices that help to indicate ‘scope'. These devises can be perfected by constantly practicing grammar. In fact, no matter how eloquent a speaker or communicator one maybe, one should spend sometime, ever so often in practicing grammar exercises.
One can refer to the various English speaking books that will help them improve. In fact, parents can improve their own grammar skills by working on exercises with their children, making it a family activity, rather than a boring homework lesson
COMMUNICATION BARRIERS:-
No matter how good and effective a communicator one maybe, yet the fact is that one does face certain barriers, from time to time, which forces them to work on becoming even more effective in their skills to communicate. Given here are the communication barriers that occur while listening, speaking and in the case of non-verbal communications...
Listening barriers:
Interrupting the speaker
Not maintaining eye contact with the speaker
Rushing the speaker to complete what he/she has to say
Making the speaker feel as though he/she is wasting the listener's time
Being distracted by something that is not part of the on going communication
Getting ahead of the speaker and completing his/her thoughts
Ignoring the speaker's requests
Topping the speaker's story with one's own set of examples
Forgetting what is being discussed
Asking too many questions, for they sake of probing
Barriers while speaking:
Unclear messages
Lack of consistency in the communication process
Incomplete sentences
Not understanding the receiver
Not seeking clarifications while communicating
The other barriers include:
An individual's subjective viewpoint towards issues/people, which leads to assumptions.
An emotional block, which can lead to an attitude of indifference, suspicion or hostility towards the subject.
An emotional block or bias that is based on a third party's view point, or on what you have read/heard.
Words can have different meanings to different people, thus blocking communication.
Use of negative words
voice culture:-
In the case of verbal communication skills voice plays an important role. After all, one maybe knowledgeable in their domain area, but conveying their knowledge may seem like a mammoth task. This is the reason why, as a part of communication skills training there is ample emphasis laid on voice culture.
One aspect of culturing the voice is understanding intonation. This is the rise and fall in pitch, which occurs as we speak. There are various patterns of intonation. For instance, there is singsong, monotone, jump up and step down (JUSD), etc. When one intonates one puts music, melody and rhythm into the way they speak.Basically, intonation follows certain guidelines that help one decide which are important and key ideas on which one needs to rise and fall in pitch. When one follows these guidelines, one can clearly communicate to the listener the important idea/s in the message.
The following are the various factor that can help one to modulate well and gain correct intonation, inflection and syllable stress...
Be enthusiastic
Avoid speaking in a monotone
Exaggerate voice inflection
Pause to create effect
Pace between fast and slow
Modulate between high and low pitch
Bring power with the play of volume - loud and soft
Enunciate the words to bring about clarity
Match tone with attitude
PERSONALITY DEVELOPMENT:-
Personality is generally defined as the deeply ingrained and relatively enduring patterns of thought, feeling and behavior. In fact, when one refers to personality, it generally implies to all what is unique about an individual, the characteristics that makes one stand out in a crowd.
Basically, according to experts through the ages, a person's personality is developed through the intermingling of hereditary and environmental factors. As a child grows, hereditary tends to play a smaller role, and the environment with the experiences thrown in contributes to the continuous process of personality development. While classes and training programs can help one grow and develop each day, yet one can actually climb the personality ladder by being aware of the self.
In order to develop a healthy and popular personality one should delve deeper and deeper into positive thinking. One needs to understand that problems are a part and parcel of life; but it is the way in which one deals with the problems that determines whether one is going from strength to strength; or weakness to weakness.
Given here are some affirmations that will help one develop a positive personality. These can be used as mantras on a daily basis...
I believe today is my lucky day
I am grateful for every opportunity life has given me to learn and develop
I am an honest and sincere person
I have a healthy body, which I will take care of
I am compassionate towards others
I appreciate constructive criticism to help me learn and develop my skills
I am full of love
I am kind and generous
I am dependable and every ready to help others
I have faith in myself
I have faith in others
Facial expressions
Voice culture
Gestures
Eye contact
Spatial arrangements
Patterns of touch
Expressive movement
Body language
Of all the non verbal factors mentioned here, one should be aware of body language, as beyond the words this speaks volumes. Thus, one needs to learn how to effectively use their body to communicate better.
Take for instance, eye contact. Eye contact is an important channel of interpersonal communication. This factor helps regulate the flow of communication. It signals interest in others. Furthermore, eye contact with the audience increases the speaker's credibility. It is also an important part of effective team communication skills.
Yet, before going any further, one tip for improving English skills, one can practice grammar and vocabulary exercises, as often as possible. Also reading loudly in front of a mirror helps one improve their language skills. Exposure to the language is also important, which includes reading English newspapers and books, listening to English music and watching English movies.
Coming back to public speaking... here are 9 tips to speak successfully in a public situation...
Control stage fright
Select the subject well
Gather all ideas and information
Organize the material
Plan the beginning of the speech
Plan the body of the speech
Plan the conclusion of the speech
Practice the speech
Bring in humor, spontaneously
Here are the 6-key details to ensure smooth speaking at a public event, of any magnitude...
Check all arrangements
Be comfortable in venue
Know how to use the microphone
Conduct a microphone check before the function begins
Be ready to deal with distractions
Be prepared to answer questions, politely avoid irrelevant questions
The basic underlying factor for learning any language - written or spoken - is its grammar. Thus, any trainer involved in teaching English speaking prepares are module, wherein grammar is the larger chunk of learning. What follows here, is a typical English speaking learning module...
Basic Grammar: Under basic grammar the participant is taught the Parts of speech, which includes the following:
Noun - a word used as the name of person, place, animal, bird, object, etc.
Pronoun - is a word used instead of a noun.
Verb - is a word which expresses action or state of being.
Adjective - is a word used to add something to the meaning of a noun or pronoun.
Adverb - is a word used to add something to the meaning of a verb, an adjective
or another adverb.
Preposition - is a word used with a noun or a pronoun to show how the person or object denoted by the noun or pronoun stands in relation to something else.
Conjunction - is a word used to join words or sentences
Interjection - is a word that expresses some sudden feeling
Some trainers go a step ahead and add modules for accent neutralization, so that the student can speak English without the mother tongue effect. This is important, as people in India have strong mother tongue effect where their accent is concerned, because of which it becomes all the more difficult to understand them when they speak basic, survival English.
Another additional module is that of written English. However, written English is taught in detail in advanced English language classes. In the basic class the student is taught basic written English, which will help them correspond basic written communication messages.
Given here is a typical spoken English training program:
Grammar:
Parts of Speech
Noun
Pronoun
Adjectives
Verbs
Adverbs
Conjunctions
Prepositions
Interjection
Articles
Tenses
Verb-Tense Consistency
Sentence Structure
Punctuation
Vocabulary:
Basic English Keywords
Vocabulary Builder
Abbreviations
Practical Vocabulary
Weather Vocabulary
Numbers
Time
The World
Phrasal Verb Vocabulary
Pronunciation:
Commonly Mispronounced Words
Sentence Stress
Pause Management
Conversation Skill:
Conversation as communication
Assertive/Aggressive/Submissive Communication
Non-verbal Communication Skill
In fact, soft skills training is at the very base of self management. Every employee has to be a qualified self-manager. There is no MBA college or such degree or diploma providing training institute that dwells into churning out self-managers. One has to learn self management through their years working - professionally for a company, or running their own venture.
Thus, in a nut shell, the soft skills, are the essential skills required to make an individual and adept self-manager. Someone who can manage the self, and other selves in order to be able to perform above expectations, or at least at par; but definitely not below.
The following are the varied soft skill training modules that are offered, in general by trainers...
Courtesy
Honesty and reliability; Personal integrity
Verbal Communication Skills
Flexibility - Adaptability
Team skills - Cooperation; Ability to follow regulations; Willingness to be accountable; Ability to relate to coworkers in a close environment
Non verbal communication
Leadership skills - Self-directed, ability to direct and guide others, Self-supervising; Ability to relate to coworkers in a close environment;
Positive attitude; Positive work ethic
Written Communication Skills - Basic spelling and grammar; Reading and comprehension
Personal hygiene and energy
Interpersonal skills - Communication skills with public, fellow employees, supervisors, and customers
Motivation - Willingness to learn; Caring about seeing the company succeed; Understanding what the world is all about; Commitment to continued training and learning;
Critical thinking skills
Grooming - good personal appearance
- Communication skills includes lip reading, finger-spelling, sign language; for interpersonal skills use, interpersonal relations.
- Communication skills is the ability to use language (receptive) and express (expressive) information.
- Communication skills is the set of skills that enables a person to convey information so that it is received and understood.
- communication skills refer to the repertoire of behaviors that serve to convey information for the individual.
DEFINITION:-Communication is a process of transferring information from one entity to another. Communication processes are sign-mediated interactions between at least two agents which share a repertoire of signs and semiotic rules. ...
Every individual needs to be well equipped with the tools to communicate effectively, whether it is on the personal front, or at work. In fact, according to the management gurus, being a good communicator is half the battle won. After all, if one speaks and listens well, then there is little or no scope for misunderstanding. Thus, keeping this fact in mind, the primary reasons for misunderstanding is due to inability to speak well, or listen effectively.
Communication skills is the ability an individual displays in consistently demonstrates the ability to effectively communicate with clients, colleagues, subordinates, and supervisors in professional manner and in the personal department.
Communication skills is generally understood to be the art or technique of persuasion through the use of oral language and written language. To understand the basic of communication skills, one needs to understand that communication is one of those words that is most hyped in contemporary culture. It includes a large number of experiences, actions and events; also a variety of happening and meanings, as well as technologies.
This, means that every platform for communicating is a communication event. This includes formal meeting, seminars, workshops, trade fairs, etc. Then there are the communication media such as radio, TV, newspapers, etc. The communication technologies include pagers, phones, etc. The communication professionals include advertisers, journalists, camera crew, etc.
COMMUNICATION:- 1.The act of sharing or exchanging information,ideas or feeling.
2.The method that are used travelling to and from a place or for sending message between places.
SKILL:- 1. The ability to do any work well, especially because of training,practice,etc.
2. An ability that you need in order to do a job,an activity etc
2.The method that are used travelling to and from a place or for sending message between places.
SKILL:- 1. The ability to do any work well, especially because of training,practice,etc.
2. An ability that you need in order to do a job,an activity etc
TYPES OF COMMUNICATION SKILL:-
Communication is generally classified into a couple of types. The classifications include:
Verbal and non-verbal
Technological and non-technological
Mediated and non-mediated
Participatory and non-participatory
However, the commonly known types of communications are :
Intra-personal communication skills : This implies individual reflection, contemplation and meditation. One example of this is transcendental mediation. According to the experts this type of communication encompasses communicating with the divine and with spirits in the form of prayers and rites and rituals.
Interpersonal communication skills : This is direct, face-to-face communication that occurs between two persons. It is essentially a dialogue or a conversation between two or more people.
It is personal, direct, as well as intimate and permits maximum interaction through words and gestures. Interpersonal communications maybe:
Focused Interactions : This primarily results from an actual encounter between two persons. This implies that the two persons involved are completely aware of the communication happening between them.
Unfocused interactions : This occurs when one simply observes or listens to persons with whom one is not conversing. This usually occurs at stations and bus stops, as well as on the street, at restaurants, etc.
Non verbal communication skills : This includes aspects such as body language, gestures, facial expressions, eye contact, etc., which also become a part of the communicating process; as well as the written and typed modes of communications.
Mass communication : This is generally identified with tools of modern mass media including social media marketing, which includes: books, the press, cinema, television, radio, etc. It is a means of conveying messages to an entire populace.
No matter what the different types of communication skills are, communicating is an ever-continuing process that is going on all the time. It is as important to human life as is day-to-day existence.
IMPORTANCE OF COMMUNICATION SKILL:-
"Identification is one of the key ingredients of effective communication. In fact, unless your listeners can identify with what you are saying and with the way you are saying it, they are not likely to receive and understand your message."
The quote above is the underlying factor that explains the importance of communication skills.
In fact, there are other such quotes, which are as follows that explains the importance of effective communications skills:
Good communication is as stimulating as black coffee, and just as hard to sleep after.
the newest computer can merely compound, at speed, the oldest problem in the relations between human beings, and in the end the communicator will be confronted with the old problem, of what to say and how to say it.
The colossal misunderstanding of our times is the assumption that insight will work with people who are unmotivated to change. Communication does not depend on syntax, or eloquence, or rhetoric, or articulation; but on the emotional context in which the message is being heard. People can only hear you when they are moving toward you, and they are not likely to when your words are pursuing them. Even the choicest words lose their power when they are used to overpower. Attitudes are the real figures of speech. Someproverbs
When people talk, listen completely. Most people never listen.
The problem with communication... is the illusion that is has been accomplished.
The right to be heard does not automatically include the right to be taken seriously.
Argument is the worst sort of communication.
EFFECTIVE COMMUNICATION:-
While it is an undisputable fact the communications forms one of the essential basis of human existence, yet most individuals overlook the need to refine their communication skills, from time-to-time. Effective communication skills is a must whether it is individual or then effective team communication skills.
According to the experts one can communicate effectively when they understand the stages of interpersonal communication, which are explained below :
The phatic stage : This is the initial exploratory stage, which determines the course of the conversation. This begins with the greetings and accompanying gestures such as eye contact, the smile, etc. In a formal encounter there is more distance between the individuals, as compared to in the case of an informal encounter. This stage is also known as the warming up stage. There is a no meaning and intention, but just the setting for the next level of the conversation.
The personal stage : This is the second stage in which the individuals bring a more personal element into the conversation. During this stage one generally brings down their social guard and begin to interact more openly. They are ready to let the others involved in the conversation more about themselves and the hesitation decreases. Interpersonal interactions generally move into a third stage. Otherwise professional interactions are generally confined to this stage.
The intimate stage : This stage is mainly meant for conversations between friends, family and relatives, where those involved in the conversation share a higher level of intimacy with each other. This stage of communicating usually entails opening one's heart and sharing rather intimate details, which is not a part of professional conversations.
Keeping in mind these stages, one becomes more aware of how their conversations should progress and where they need to conclude a conversation, or extend it for that matter. Effective skills in communication calls for awareness and attentive listening.
EXAMPLE OF COMMUNICATION SKILLS:-
More often than never, most people consider themselves to be good and effective communicators simply because they feel they can speak fluently.
While speaking fluently is an important aspect of communicating, yet it is not the only requirement. One should be able to listen effectively, speak fluently and clearly, write well and read in the language/s they are familiar with.
Apart from these basic aspects of communications, one needs to keep in mind the non-verbal aspects too, in order to be considered adept in communication skills.
The fact is that one needs to constantly work towards developing effective communication skills. And primarily they need to overcome the barriers to effective communication. And this can be done when they are aware of the barriers and shortcomings.
This is in fact the first and foremost primary step to being good communicator. Given here are some of the barriers that occur in communicating effectively. Understanding these barriers will help one comprehend examples of communicating skills. After all breaking down barriers implies setting good examples...
The verbal barriers are:
Attacking :
Interrogating
Criticizing
Blaming
Shaming
You messages :
Moralizing
Preaching
Advising
Diagnosing
Endorsing Power
Ordering
Threatening
Commanding
Directing
Shouting
Name-calling
Refusing to talk
The non-verbal barriers are:
Flashing eyes
Rolling eyes
Quick movements
Slow movements
Arms crossed
Legs crossed
Gestures out of exasperation
Slouching
Hunching
Lack of personal hygiene
Doodling
Avoiding eye contact
Staring at people
Over fidgeting
VERBAL COMMUNICATION SKILL:-
Everybody has interesting thoughts floating in their mind, however only a few are able to communicate them effectively, and bring about a resounding impact on their audience. This is because they have probably sharpened their verbal communication skills. Many feel that this skill does not need any training, as every individual is able to communicate. Yes, every individual can communicate, but the problem is that every individual cannot effectively communicate.
Then the common question that arises is : 'how to improve my communication skill'. Though the years, experts in the field of training have found innovative ways and have provided interesting tips and methods to improve your communication skills.
Given here are some interesting tips ways in which one can improve the way in which they communicate :
Be aware of the communication process : One should be aware of every aspect of the present communication - the purpose, objective and needs. One needs to be aware of what is occurring within the self; aware of what the others present feel; aware of all that is occurring between the communicators and aware of all that is happening around the communicators.
Digging deeper : One should be able to dig below the surface and derive and understands each communicator's primary needs from the conversation taking place.
Clarity of thought : One needs to be clear and focused on the subject at hand and not beat around the bush and be ambiguous.
Listening empathetically : One should hone the skills of listening with understanding.
Assert respectfully : It is important that one develops speaking up assertive communication skills. This is because when one is assertive, they are proving that they are confident about what they need to convey.
Conflict resolution : One should be able to come to win-win solutions in orde to solve all problems that may occur from time-to-time.
GOOD COMMUNICATION SKILLS:-
The way one communicates does not only have an impact on their own profession and personal relations, but also an effect on others. Those who do not have appropriate communication skills are usually ignored or simply kept at bay. Where are those withgood communication skills are looked upon and well respected. After all a good listener and a good orator are popular in their groups - professional and personal.
Teaching communication skills can be a rather daunting task, considering that almost every individual feels that they are very good communicators. In fact, most trainers prefer to be regarded as facilitators, who are able to bring to light the nuances that occur while communicating ineffectively, rather than pointing a direct finger and saying - You all cannot communicate well'. and when this occurs the participants are ready to delve deeper within and bring out the negative aspects of their communications and replace it with the corrective measures.
Based on the communication skills training programs conducted by known experts in the field, here are some tips to good communication skills :
Maintain eye contact with the audience : This is vital as it keeps all those present involved in the conversation. It keeps them interested and on the alert, during the course of the conversation.
Body awareness : One needs to be aware of all that their body is conveying to them, as well as others. For instance, if there is anxiety rising during the course of a conversation then one feels thirsty and there maybe a slight body tremor. At that point one needs to pause and let someone else speak. A few deep breaths and some water works as the magic portion at this point.
Gestures and expressions : One needs to be aware of how to effectively use hand gestures and the way they need to posture their body to convey their messages effectively. Sometimes it may happen that they verbally convey something, but their gestures and facial expressions have another story to tell.
Convey one's thoughts : It is important for one to courageously convey what they think. This is because when things are left unsaid, then what is being spoken is not as convincing as it should be. Then a lack of confidence develops.
Practice effective communication skills : One should practice speaking and listening skills as often as possible.
In order to practice effective speaking skills one cane read passages from a book aloud, in front of a mirror, or simply perform a free speech in front of the mirror. And where listening is concerned, one can try transcribing from the radio or television, etc. this helps in honing sharper listening skills.
LIST OF COMMUNICATION SKILLS:-
The ability to communicate effectively is a trick learnt by many, but practiced perfectly by not too many. This is because for most communicating is simple process. However, it is not so, it a rather simple-complex-networking system that has varied undercurrents flowing between the speaker and listener/s.
Given here is an interesting list of communication skills that one should be aware of in order to better their ability to convey their valuable messages...
Taking responsibility for one's messages
Claiming ownership for one's messages
Preparing to listen
Encouraging the speaker to speak more
Reflecting on what the speaker has to say
Adapting to difference of opinions
Being open minded
Acknowledging differences
Assessing without being judgmental
Accepting feedback
Being assertive
Ability to share one's thoughts
Sharing one's feelings
Conveying to others a message without commanding or dictating terms
Being aware of the information coming in
Maintaining a communication wheel of conclusions, sense data, emotions, impact and desire
Calm repetition to drive in a message
Addressing people by their name
Ability to explain a concept differently so that all those present understand it at their level
Ability to resolve conflicts so that it is a win-win for all
Ability to be concise and clear
Ability to convey thoughts in a focused and concrete manner
Ability to confront a situation when faced with reputation crises using techniques ofreputation management.
Ability to convey with and empathetic statement
Ability to explain objectively without evaluating
Ability to provide specific details supported by concrete examples
Ability to monitor emotional reactions and filter out irrational thoughts
Ability to project oneself into the audience's point of view
COMMUNICATION SKILLS TRAINING:-
Training has become an important aspect of corporate development and progress. In fact, an increasing number of companies have been identifying various areas where training is required; and the leading among them has been communication skills.
Management across the various industries have realized that improving communication skills amongst their staff not only helps them in communicating and negotiating better with clients, but also helps in maintaining better interpersonal relations at the workplace, which in turn brings about a harmonious and productive working environment.
While conducting communication skills training, a trainer usually covers the following topics through the program. However, the number and type of topics do vary according to training needs and the level being trained...
Here is a comprehensive and exhaustive list of communication skills topics that are included in the various training programs...
What are communication skills
Business communication skills
How to improve English speaking
Taking responsibility for what is being communicated
Listening skills
Adaptation to differences
Asking and accepting feedback - praises and criticism
Assertive communicating skills
Attentive listening skills
Being aware of all communicated messages
Being gently repetitive to drive in important points and messages
Addressing people appropriately
Ability to handle cognitive complexity
Ability to resolve conflicts with a compromise
Using specific examples with concrete examples
Ability to confront a situation without upsetting the apple cart
Speaking using descriptive language without being boring
Using details and examples
Filtering irrational thoughts and emotions
Being empathetic
Supportive communication skills
Accepting manipulative criticism, without revolting
Giving effective and needed feedback without being judgmental and aggressive
Showing genuine interest through body languages, gestures and facial expressions
Initiating the communication process
Managing an interaction
Ability to interpret without being biased or judgmental
Recognizing emotions and being sensitive to other's feelings and emotions
Taking responsibility for one's own feelings and emotions
Paraphrasing without distorting original message
Perceiving without letting one's own judgments cloud the actual perception
Understanding what is being communicated from various perspectives
Being polite
Praising without being superfluous
Making provisional statements
Putting forth appropriate questions
Remembering and recalling
Revealing vital self-information
Making supportive statements
Being versatile
Conflict resolution - win-win problem solving ability
BASIC COMMUNICATION SKILLS:-
Communication is essentially the transfer of ideas, messages or information from one person to another. It is effective when it gets the desired action or response. Basic communication skills are essential for continued success, whether personal or professional. At the very base one needs to understand the communication process.
Thus, one may ask what are communication skills? To answer that simply - Basically, communicating is like a two-way street, which entails the relation between the sender and the receiver. In this process, a cycle of communicating messages is formed between the sender and the receiver. The sender is required to conceive the message he/she wishes to send, encode this message and then transmit. The receiver then is required to receive the message, decode is and clarify his/her understanding of the message.
In order to maintain healthy communication, the two must go through this process, without bringing in other elements of intellectual thoughts and judgments, as they tend to harm the harmonious process of message passing and receiving.
From the sender's perspective one needs to have the following essential skills:
Skills to compose the message
Skills to send the message
From the receiver's perspective one needs to have the following essential skills:
The skill of receiving a message
Without assumptions
Placing biases aside
Actively listening
Thus, the elements of effective communication are:
Listening
Verbal skills
Non-verbal skills
IMPROVING COMMUNICATION SKILLS:-
When one is required to communicate complicated ideas, one needs to first and foremost work on improving their skills in communicating. Firstly, one needs to overcome all language related barriers by first seeking how to learn English speaking. This is essential, because most people find it difficult to convey their thoughts, because of a strong influence of their national language, regional language and mother tongue.
Well, to overcome the language barrier, one can attend English speaking classes. But then thereafter one also needs to be aware of other nuances involved in improving communication skills. In fact, one needs to ensure that as when they communicate they should not be misunderstood, so as to ensure a free flow of thoughts and ideas, doing away with stumbling roadblocks.
One way of ensuring that one will not be misunderstood is to look into the use of ‘scope'. ‘Scope', essentially refers to the words that combine with each other in order to create a ‘sense unit', in a sentence. For instance, which nouns are covered by a particular verb or preposition. Often poor punctuation or poor sentence construction brings about ineffective communications.
There are varied grammatical devices that help to indicate ‘scope'. These devises can be perfected by constantly practicing grammar. In fact, no matter how eloquent a speaker or communicator one maybe, one should spend sometime, ever so often in practicing grammar exercises.
One can refer to the various English speaking books that will help them improve. In fact, parents can improve their own grammar skills by working on exercises with their children, making it a family activity, rather than a boring homework lesson
COMMUNICATION BARRIERS:-
No matter how good and effective a communicator one maybe, yet the fact is that one does face certain barriers, from time to time, which forces them to work on becoming even more effective in their skills to communicate. Given here are the communication barriers that occur while listening, speaking and in the case of non-verbal communications...
Listening barriers:
Interrupting the speaker
Not maintaining eye contact with the speaker
Rushing the speaker to complete what he/she has to say
Making the speaker feel as though he/she is wasting the listener's time
Being distracted by something that is not part of the on going communication
Getting ahead of the speaker and completing his/her thoughts
Ignoring the speaker's requests
Topping the speaker's story with one's own set of examples
Forgetting what is being discussed
Asking too many questions, for they sake of probing
Barriers while speaking:
Unclear messages
Lack of consistency in the communication process
Incomplete sentences
Not understanding the receiver
Not seeking clarifications while communicating
The other barriers include:
An individual's subjective viewpoint towards issues/people, which leads to assumptions.
An emotional block, which can lead to an attitude of indifference, suspicion or hostility towards the subject.
An emotional block or bias that is based on a third party's view point, or on what you have read/heard.
Words can have different meanings to different people, thus blocking communication.
Use of negative words
voice culture:-
In the case of verbal communication skills voice plays an important role. After all, one maybe knowledgeable in their domain area, but conveying their knowledge may seem like a mammoth task. This is the reason why, as a part of communication skills training there is ample emphasis laid on voice culture.
One aspect of culturing the voice is understanding intonation. This is the rise and fall in pitch, which occurs as we speak. There are various patterns of intonation. For instance, there is singsong, monotone, jump up and step down (JUSD), etc. When one intonates one puts music, melody and rhythm into the way they speak.
The following are the various factor that can help one to modulate well and gain correct intonation, inflection and syllable stress...
Be enthusiastic
Avoid speaking in a monotone
Exaggerate voice inflection
Pause to create effect
Pace between fast and slow
Modulate between high and low pitch
Bring power with the play of volume - loud and soft
Enunciate the words to bring about clarity
Match tone with attitude
PERSONALITY DEVELOPMENT:-
Personality is generally defined as the deeply ingrained and relatively enduring patterns of thought, feeling and behavior. In fact, when one refers to personality, it generally implies to all what is unique about an individual, the characteristics that makes one stand out in a crowd.
Basically, according to experts through the ages, a person's personality is developed through the intermingling of hereditary and environmental factors. As a child grows, hereditary tends to play a smaller role, and the environment with the experiences thrown in contributes to the continuous process of personality development. While classes and training programs can help one grow and develop each day, yet one can actually climb the personality ladder by being aware of the self.
In order to develop a healthy and popular personality one should delve deeper and deeper into positive thinking. One needs to understand that problems are a part and parcel of life; but it is the way in which one deals with the problems that determines whether one is going from strength to strength; or weakness to weakness.
Given here are some affirmations that will help one develop a positive personality. These can be used as mantras on a daily basis...
I believe today is my lucky day
I am grateful for every opportunity life has given me to learn and develop
I am an honest and sincere person
I have a healthy body, which I will take care of
I am compassionate towards others
I appreciate constructive criticism to help me learn and develop my skills
I am full of love
I am kind and generous
I am dependable and every ready to help others
I have faith in myself
I have faith in others
BODY LANGUAGE:-
Non verbal communication includes the following aspects:
Facial expressions
Voice culture
Gestures
Eye contact
Spatial arrangements
Patterns of touch
Expressive movement
Body language
Of all the non verbal factors mentioned here, one should be aware of body language, as beyond the words this speaks volumes. Thus, one needs to learn how to effectively use their body to communicate better.
Take for instance, eye contact. Eye contact is an important channel of interpersonal communication. This factor helps regulate the flow of communication. It signals interest in others. Furthermore, eye contact with the audience increases the speaker's credibility. It is also an important part of effective team communication skills.
Another instance are the varied facial expressions. Take for example, the importance of the smile... it is regarded as a powerful cue that transmits: happiness, friendliness, motivational, warmth, liking, affection, etc. With a gentle smile on the face one is sending out a friendly signal, which is almost always reciprocated in a positive manner.
Gestures are another important part of non verbal communications. If one fails to use gestures while speaking, they tend to be perceived as boring, stiff and unanimated. A lively and animated teaching and speaking style captures the audience attention, at any given point. For example, nodding the head, communicates positive reinforcement, indicating that the speaker is being heard.
Other aspects of the body that are important in communicating is the posture of the body; as well as the proximity being maintained. For instance, while listening one should lean a little forward to show that they are interested in the conversation.
Gestures are another important part of non verbal communications. If one fails to use gestures while speaking, they tend to be perceived as boring, stiff and unanimated. A lively and animated teaching and speaking style captures the audience attention, at any given point. For example, nodding the head, communicates positive reinforcement, indicating that the speaker is being heard.
Other aspects of the body that are important in communicating is the posture of the body; as well as the proximity being maintained. For instance, while listening one should lean a little forward to show that they are interested in the conversation.
PUBLIC SPEAKING:-
Speaking in public tends to become a rather stressful task for many. In fact, even the best of speakers tend to go through those few moments of anxiety and stage fright just before getting onto the stage or podium to address their audience. One of the main reasons can be language, which for instance could be lack of English speaking words. But then how to improve English speaking can be looked at, as a different subject, all together.
Yet, before going any further, one tip for improving English skills, one can practice grammar and vocabulary exercises, as often as possible. Also reading loudly in front of a mirror helps one improve their language skills. Exposure to the language is also important, which includes reading English newspapers and books, listening to English music and watching English movies.
Coming back to public speaking... here are 9 tips to speak successfully in a public situation...
Control stage fright
Select the subject well
Gather all ideas and information
Organize the material
Plan the beginning of the speech
Plan the body of the speech
Plan the conclusion of the speech
Practice the speech
Bring in humor, spontaneously
Here are the 6-key details to ensure smooth speaking at a public event, of any magnitude...
Check all arrangements
Be comfortable in venue
Know how to use the microphone
Conduct a microphone check before the function begins
Be ready to deal with distractions
Be prepared to answer questions, politely avoid irrelevant questions
Recommended site : public speaking
PRESENTATION SKILLS:-
"Conversation... is the art of never appearing a bore, of knowing how to say everything interestingly, to entertain with no matter what, to be charming with nothing at all." Thus, communication is best achieved through simple planning and control. To ensure efficient and effective conversation there are three prime considerations:
Presentation Skills
Listening Skills
Speaking Skills
According to experts in the field of communication training, presentation skills includes not only, aspects relating to non-verbal skills, etiquette and grooming, but also other factors such as listening and speaking.
In order to ensure effective communication and presentation skills one needs to keep the following factors in mind:
Avoid ambiguity
Accept feedback in order to gain confirmation and rule out confusion
The non-verbal presentation factors are:
Voice: This implies the tone - sarcastic or sincere; warm or cold; rich and expressive; or dull and flat. The other voice aspect is the volume - shouting, barely audible or medium volume.
Speech pattern: slow, hesitant, fast, jerky, abrupt or even-steady pace.
Facial expression: This includes:
The brow/forehead: Wrinkled or smooth
Eyebrows: wrinkled or smooth
Jaw/mouth region: firm or relaxed
Eye contact: Whether the speaker is looking at the listener/audience being addressed.
Gestures: This includes the hand movements such as: hand-wringing, open hand movements, finger pointing, fist thumping, etc.
Postures: This is important, as it shows how interested the speaker or listener is.
Body movement: This includes the movement of the body such as shrugs and shuffles, arms crossed or left lose, strides or standing in one position.
ENGLISH SPEAKING:-Presentation Skills
Listening Skills
Speaking Skills
According to experts in the field of communication training, presentation skills includes not only, aspects relating to non-verbal skills, etiquette and grooming, but also other factors such as listening and speaking.
In order to ensure effective communication and presentation skills one needs to keep the following factors in mind:
Avoid ambiguity
Accept feedback in order to gain confirmation and rule out confusion
The non-verbal presentation factors are:
Voice: This implies the tone - sarcastic or sincere; warm or cold; rich and expressive; or dull and flat. The other voice aspect is the volume - shouting, barely audible or medium volume.
Speech pattern: slow, hesitant, fast, jerky, abrupt or even-steady pace.
Facial expression: This includes:
The brow/forehead: Wrinkled or smooth
Eyebrows: wrinkled or smooth
Jaw/mouth region: firm or relaxed
Eye contact: Whether the speaker is looking at the listener/audience being addressed.
Gestures: This includes the hand movements such as: hand-wringing, open hand movements, finger pointing, fist thumping, etc.
Postures: This is important, as it shows how interested the speaker or listener is.
Body movement: This includes the movement of the body such as shrugs and shuffles, arms crossed or left lose, strides or standing in one position.
The basic underlying factor for learning any language - written or spoken - is its grammar. Thus, any trainer involved in teaching English speaking prepares are module, wherein grammar is the larger chunk of learning. What follows here, is a typical English speaking learning module...
Basic Grammar: Under basic grammar the participant is taught the Parts of speech, which includes the following:
Noun - a word used as the name of person, place, animal, bird, object, etc.
Pronoun - is a word used instead of a noun.
Verb - is a word which expresses action or state of being.
Adjective - is a word used to add something to the meaning of a noun or pronoun.
Adverb - is a word used to add something to the meaning of a verb, an adjective
or another adverb.
Preposition - is a word used with a noun or a pronoun to show how the person or object denoted by the noun or pronoun stands in relation to something else.
Conjunction - is a word used to join words or sentences
Interjection - is a word that expresses some sudden feeling
Sentence Construction: The basic factor taught here is SVO (subject-verb-object) pattern of sentence construction; wherein the verb is always between the subject and the verb. Grammatically incorrect sentences take the form of SOV (subject-object-verb).
Advanced Grammar: This includes the following -
Agreement of the Verb with the Subject
Articles
Special usage
Tenses
Questions tags
Active and Passive Voice
Direct and Indirect Speech
Vocabulary: This includes topics such as:
Commonly misspelled words
Irregular nouns
Irregular verbs
Interesting and challenging words
In some training programs voice and accent become a part of the training, with emphasis on accent neutralization.
One can find English speaking courses in Pune, Mumbai, Delhi, Kolkatta, Hyderabad, and other major and smaller cities of India.
Advanced Grammar: This includes the following -
Agreement of the Verb with the Subject
Articles
Special usage
Tenses
Questions tags
Active and Passive Voice
Direct and Indirect Speech
Vocabulary: This includes topics such as:
Commonly misspelled words
Irregular nouns
Irregular verbs
Interesting and challenging words
In some training programs voice and accent become a part of the training, with emphasis on accent neutralization.
One can find English speaking courses in Pune, Mumbai, Delhi, Kolkatta, Hyderabad, and other major and smaller cities of India.
CORPORATE ENGLISH TRAINING:-
When it comes to training in corporate English there are two important aspects:
Written English Skills
Spoken English Skills
Here, we will look at written corporate training. This mainly includes writing emails, business proposals and presentations, as well as varied other written communications required to develop business. Given here is a list of rules to help one improve their corporate writing skills:
One should not write using gender specific language, unless one is sure about the gender of the recipient.
One should always finish what they start.
One should avoid the overuse symbols and abbreviations.
Using analogies in business communications is like using feathers on a snake.
Avoid annoying alliterations
Avoid trendy locutions that sound flaky.
Making an appropriate selection when it comes to idioms.
Do not shift the point of view in the written correspondence - be focused.
Avoid clichés
Do not use commas unnecessarily
Avoid using foreign words - stick to basic English words
Do not overuse exclamation marks
Avoid using quotes that are not attributed to the personality concerned.
Avoid ending sentences with prepositions.
Avoid being repetitive
Be as specific and to the point as possible.
Avoid misspelling words - ideally refer to a dictionary or thesaurus
Where English speaking is concerned, the trainer has to cover modules that include every aspect of spoken communication skills such as:
Listening skills
Speaking skills, which include:
Voice - tone, volume, accent, diction, etc.
Grammar
Vocabulary
Sentence construction
Pauses and flow
Non-verbal skills, which include:
Eye contact
Facial expressions
Posture
Gestures
Body movement
Overall Presentation, which includes
Grooming
Etiquette
Personal hygiene
Written English Skills
Spoken English Skills
Here, we will look at written corporate training. This mainly includes writing emails, business proposals and presentations, as well as varied other written communications required to develop business. Given here is a list of rules to help one improve their corporate writing skills:
One should not write using gender specific language, unless one is sure about the gender of the recipient.
One should always finish what they start.
One should avoid the overuse symbols and abbreviations.
Using analogies in business communications is like using feathers on a snake.
Avoid annoying alliterations
Avoid trendy locutions that sound flaky.
Making an appropriate selection when it comes to idioms.
Do not shift the point of view in the written correspondence - be focused.
Avoid clichés
Do not use commas unnecessarily
Avoid using foreign words - stick to basic English words
Do not overuse exclamation marks
Avoid using quotes that are not attributed to the personality concerned.
Avoid ending sentences with prepositions.
Avoid being repetitive
Be as specific and to the point as possible.
Avoid misspelling words - ideally refer to a dictionary or thesaurus
Where English speaking is concerned, the trainer has to cover modules that include every aspect of spoken communication skills such as:
Listening skills
Speaking skills, which include:
Voice - tone, volume, accent, diction, etc.
Grammar
Vocabulary
Sentence construction
Pauses and flow
Non-verbal skills, which include:
Eye contact
Facial expressions
Posture
Gestures
Body movement
Overall Presentation, which includes
Grooming
Etiquette
Personal hygiene
CUSTOMISED CORPORATE TRAINING WORKSHOPS:-
The range of training options provided by most training solution firms includes the likes of customized workshops, phased interventions in the classroom or outdoor setting, in order to carefully structure Executive development Programs. The company provides a comprehensive range of learning solutions and services to help companies make their business strategies happen.
The training companies evaluate a company's training needs, and in accordance determines, along with the in-house training manager, as well as HR heads, whether the company requires competency enhancement for a large group or the company requires multiple team specific initiatives. The training company is generally placed in a position to design and deliver result-oriented customized learning programs.
The customized corporate training workshops include:
Skills training
Knowledge-based training
Technical training
Attitude training
Behavior training
Techno-behavior training
Induction training
Certificate programs
Role-readiness programs
Outdoor-based training
Adventure-based training
The training companies also provide consulting sessions in areas such as:
Training Needs Analysis
Training Content Development
Setting up Internal Training Academy
Internal Trainer Readiness
Internal Trainer Empowerment
Learning Retention Process
Learning Retention Aids
Measurement Assessment
Impact Assessment
A training company or experienced trainer usually provides customized training solutions in the following areas (the list here is not all-comprehensive, with certain modules that are added by specialized trainers...
Communication skills
Interpersonal skills
Listening skills
persuasive presentations
Rapport building
Persuasion skills
Creativity and innovation
Leadership skills
Managing diverse workforce
Mentoring
Motivation
Assertive skill
Emotional Intelligence at Work
Stress Management
Time Management
Business Etiquette
Business Grooming
Conflict Resolution
Decision making
People Skills
Problem Solving
Art of Negotiation
Effective interviewing Skills
Train the Trainer
Influencing Skills
One of the basic requirements for a call executive is effective communication skills, more so in the area of attending calls. Thus, while employing executives each company puts their new incumbents through rigorous training in the process, as well as in a subject known as voice and accent.
Some call centers demand specific accent training such as British, Australian or then American. Along with training the executives in these specific accents - speaking and understanding, they are also taught the cultures of these nations, so that they are more sensitive to the international locals while making or receiving calls.
Typically call center training comprises of voice and accent training, team building activities, and other culture specific knowledge provision. Thus, when designing a training program for a call center, the trainer puts together program consisting of the following modules:
Broad-based the three primary modules are:
I. Accent Comprehension
II. Soft Skills
III. Culture specific knowledge
Accent comprehension consists of the followings sub-modules:
Phonetics:
Vowel sounds
Tense vowel sounds
Lax vowel sounds
Vowel shifts
Consonant sounds
Word list
Pronunciations
Intonation
Inflection
Syllable stress
Soft Skills consists of the following sub-modules:
Customer Service
Call opening
Mind you P's and Q's
Call closing
Hold and transfer procedure
Question tags
Why questions
Use of open ended questions
Use of closed questions
Listening Skills
Paraphrasing
Empathy
Culture:
History
Geography
Food and entertainment
Values and beliefs
Sports and adventure
States (cities) and capitals
Names - males and females
Phrases and idioms; jargons
The training companies evaluate a company's training needs, and in accordance determines, along with the in-house training manager, as well as HR heads, whether the company requires competency enhancement for a large group or the company requires multiple team specific initiatives. The training company is generally placed in a position to design and deliver result-oriented customized learning programs.
The customized corporate training workshops include:
Skills training
Knowledge-based training
Technical training
Attitude training
Behavior training
Techno-behavior training
Induction training
Certificate programs
Role-readiness programs
Outdoor-based training
Adventure-based training
The training companies also provide consulting sessions in areas such as:
Training Needs Analysis
Training Content Development
Setting up Internal Training Academy
Internal Trainer Readiness
Internal Trainer Empowerment
Learning Retention Process
Learning Retention Aids
Measurement Assessment
Impact Assessment
A training company or experienced trainer usually provides customized training solutions in the following areas (the list here is not all-comprehensive, with certain modules that are added by specialized trainers...
Communication skills
Interpersonal skills
Listening skills
persuasive presentations
Rapport building
Persuasion skills
Creativity and innovation
Leadership skills
Managing diverse workforce
Mentoring
Motivation
Assertive skill
Emotional Intelligence at Work
Stress Management
Time Management
Business Etiquette
Business Grooming
Conflict Resolution
Decision making
People Skills
Problem Solving
Art of Negotiation
Effective interviewing Skills
Train the Trainer
Influencing Skills
CALL CENTER TRAINING:-
The newest industry that seems to have provided employment to a large number of youth in the various cities is the call center industry, better known as the BPO industry. In fact, across the various levels, a company requires at least five thousand staff. This will would the be the smallest scale call center. The numbers increase with the largeness of the parents company. Today, there are call centers spread across the various cities of the country, with the promise of more companies coming to Indian shores.
One of the basic requirements for a call executive is effective communication skills, more so in the area of attending calls. Thus, while employing executives each company puts their new incumbents through rigorous training in the process, as well as in a subject known as voice and accent.
Some call centers demand specific accent training such as British, Australian or then American. Along with training the executives in these specific accents - speaking and understanding, they are also taught the cultures of these nations, so that they are more sensitive to the international locals while making or receiving calls.
Typically call center training comprises of voice and accent training, team building activities, and other culture specific knowledge provision. Thus, when designing a training program for a call center, the trainer puts together program consisting of the following modules:
Broad-based the three primary modules are:
I. Accent Comprehension
II. Soft Skills
III. Culture specific knowledge
Accent comprehension consists of the followings sub-modules:
Phonetics:
Vowel sounds
Tense vowel sounds
Lax vowel sounds
Vowel shifts
Consonant sounds
Word list
Pronunciations
Intonation
Inflection
Syllable stress
Soft Skills consists of the following sub-modules:
Customer Service
Call opening
Mind you P's and Q's
Call closing
Hold and transfer procedure
Question tags
Why questions
Use of open ended questions
Use of closed questions
Listening Skills
Paraphrasing
Empathy
Culture:
History
Geography
Food and entertainment
Values and beliefs
Sports and adventure
States (cities) and capitals
Names - males and females
Phrases and idioms; jargons
SPOKEN ENGLISH:-
In order to be able to learn any language whether spoken or written, one needs at least 60 hours to 72 hours teaching-learning time. This is the principle followed by every language trainer. Where spoken English is concerned, one needs to undergo an entire language learning course. This course is designed in such a way that one understands the essentials of grammar, sentence construction and vocabulary.
Some trainers go a step ahead and add modules for accent neutralization, so that the student can speak English without the mother tongue effect. This is important, as people in India have strong mother tongue effect where their accent is concerned, because of which it becomes all the more difficult to understand them when they speak basic, survival English.
Another additional module is that of written English. However, written English is taught in detail in advanced English language classes. In the basic class the student is taught basic written English, which will help them correspond basic written communication messages.
Given here is a typical spoken English training program:
Grammar:
Parts of Speech
Noun
Pronoun
Adjectives
Verbs
Adverbs
Conjunctions
Prepositions
Interjection
Articles
Tenses
Verb-Tense Consistency
Sentence Structure
Punctuation
Vocabulary:
Basic English Keywords
Vocabulary Builder
Abbreviations
Practical Vocabulary
Weather Vocabulary
Numbers
Time
The World
Phrasal Verb Vocabulary
Pronunciation:
Commonly Mispronounced Words
Sentence Stress
Pause Management
Conversation Skill:
Conversation as communication
Assertive/Aggressive/Submissive Communication
Non-verbal Communication Skill
SOFT SKILLS:-
The driving force behind every company is its employees. It is for this reason that almost every company is taking steps towards helping their staff to perform better. They realize that better performance is not just a matter of timely upgraded technical and domain-related knowledge, but also the other aspects that are overlooked, such as soft skills. According to Human Resource heads of various leading enterprises, regular training in soft skills, helps the company as a whole, as the result of such a training is to motivate the staff members.
In fact, soft skills training is at the very base of self management. Every employee has to be a qualified self-manager. There is no MBA college or such degree or diploma providing training institute that dwells into churning out self-managers. One has to learn self management through their years working - professionally for a company, or running their own venture.
Thus, in a nut shell, the soft skills, are the essential skills required to make an individual and adept self-manager. Someone who can manage the self, and other selves in order to be able to perform above expectations, or at least at par; but definitely not below.
The following are the varied soft skill training modules that are offered, in general by trainers...
Courtesy
Honesty and reliability; Personal integrity
Verbal Communication Skills
Flexibility - Adaptability
Team skills - Cooperation; Ability to follow regulations; Willingness to be accountable; Ability to relate to coworkers in a close environment
Non verbal communication
Leadership skills - Self-directed, ability to direct and guide others, Self-supervising; Ability to relate to coworkers in a close environment;
Positive attitude; Positive work ethic
Written Communication Skills - Basic spelling and grammar; Reading and comprehension
Personal hygiene and energy
Interpersonal skills - Communication skills with public, fellow employees, supervisors, and customers
Motivation - Willingness to learn; Caring about seeing the company succeed; Understanding what the world is all about; Commitment to continued training and learning;
Critical thinking skills
Grooming - good personal appearance
